Wordpress Technical Support using Upworks
Like many of you reading this blog, you are a photographer with, perhaps, a website of your own. You might also be similar to me, in that you are a one person operation. I for, example, am the photographer, the web master, the blogger, the salesperson, the secretary, the financial manager, and whatever else is required of a person trying to run a photography business. All of this while working from my home computer. So, getting website technical support can be an expensive hassle.
To establish my website, I bartered with a web design friend. I gave him some unused beehives and he built a website for me. For the last year or so, he has been very generous with helping with any technical questions that have arisen around my website. Just recently he informed me, along with his other clients, that he wanted to discontinue his technical support and focus more time on with his kids and family. He has a regular job and this was his moonlighting sideline. Too many late nights, he said.
Without his support, I needed to find a solution for some recent issues that had come up with my site. Fortunately, my friend had set up my website using WordPress, so that it would be easy for me to self-manage. However, some recent issues, such as some odd color changes happening in my blog, I did not feel confident enough to tackle. I felt sure there was some kind of error that had arisen with the CSS style sheet, which was definitely out of my area of expertise.
I put in a call to several area colleagues and friends in my area, who I thought would be able to lead me to someone locally who could help. I really wanted to work locally if possible so that I could establish a personal relationship with someone. Not one person, I contacted came back with any leads for me! I found this amazing as it felt like saying I need a car mechanic, can you recommend one. With everyone having a computer these days, I was surprised that it was so hard to find local tech support.
Upworks and WordPress Technical Support-
When I received no local response, I turned to the internet, looking for WordPress technical support, and came across a site called Upworks. To work with Upworks you sign up and create an account and then click on the “Find Freelancers” Button in the upper right corner. There will be several pages of recruits to choose from. For each person, they list their areas of expertise and in a sidebar they say how many hours they have logged with Upworks. They also quote their hourly rate,which can range from $8.87 per hour upward towards $60.00 per hour.
I sent a request to Milap to see if he was interested in the job that I had described. He sent back a positive response and then had me detail the job I need fixed. He then gave me an upfront quote as to how long he planned for the job to take. He thought my job would require just four hours to fix. For $40.00. I felt that was, indeed, a bargain.
To begin working with Milap, we set up a Skype connection. He was in India and I was in the eastern US, some nine hours time difference. When I connected with him, it was be 8:00 A.M. EST and 5:30 P.M. in India. To start work, I needed to give Milap access to my web hosting site, which for me is GoDaddy. I then gave him my username and password so that he could access my WordPress website. Though, I was only billed for four hours of work, it took two days to get my errors fixed. Milap worked from 8:00 A.M. until around 1:00 P.M. for two days in a row. I was able to continue working on my computer while he worked, so the time issue was not a problem for me. I am not sure if he was working with several other clients simultaneously or not, but, at any rate, I was only billed for the four hours he had quoted.
When working with sites on the web, I always have concerns about their legitimacy and security. When working with Milap through Upworks, I was sent and email every day from oDesk which gave me a “manual hours snapshot” for that day of the work, with the time, wages and type of work that had been performed by Milap. This was reassuring and I appreciated the professionalism of these followups. They also have a claims dispute process, so that if you feel that you did not get the proper service or fixes, they will follow up with your complaint.
Would I use Upworks again. Definitely. I was very appreciative of the timeliness and proficiency of both my worker, Milap, and Upworks. I am also very grateful to know that I now have a resource I can count on at very reasonable rates for my website. Who knows, I might need their help for something other than my website. If so, I will definitely look to oDesk first.